Please note that due to hygienic reasons, we regret that we cannot accept any fabric products back.
If you wish to return any other item which is not damaged or faulty for a refund or exchange please notify us within 7 working days on clarensinteriors@telkomsa.net. This is done at your own cost and the original courier costs paid will not be refunded.
Please return the goods:
We are not able to refund courier charges for none damaged or non-faulty goods and you will be required to pay the courier costs for the return trip. Please ensure that if you are sending anything back to us, you must obtain and e-mail us the waybill number as proof. It remains your responsibility to make sure the goods are insured and reach us undamaged, as we will not be liable for items lost in transit on their way back to us.
For items delivered outside South Africa we are unable to refund any delivery charges, duties and/or taxes that you may have paid as a result of your purchase.
RETURN OF DAMAGED OR FAULTY GOODS
Contact our customer services by email clarensinteriors@telkomsa.net stating your reason for return and whether you would like an exchange or refund.
In the case of a damaged product, please send a photograph
Under the Consumer Protection Act you may be entitled to a refund or replacement where goods are faulty or damaged. Please notify us within 7 days of receiving the goods and have a valid proof of purchase. If the item is damaged or faulty, we will cover the cost of getting the item back to us. Please ensure that you obtain a waybill as proof of dispatch, as we will not be liable for items lost in transit on their way back to us unless we have proof the courier used. You must send your proof of purchase with the goods. All we ask is that you return the goods in suitable packaging to avoid any further damages.
REFUNDS
If you have requested a refund, please allow up to 7 days (from the date we receive your completed refund form & good) for us to process the refund.
The refund can only be done by EFT, please make sure that you receive & complete a refund form.
Please note that refunds for items bought as gifts can only be given to the original purchaser and if you decide to swap an item we cannot stop the payer from knowing.
Please be advised that if an item is returned to us after our returns period has ended, and without advising us first, or should we be unable to process a refund due to the condition of the returned product, you will be liable to collect your product from us.
